Terms of Use

Who can use LOCKEDTFIN

You must be at least 18 years old and legally able to enter into a binding contract. Under Norwegian law people under 18 cannot enter into such agreements on their own (vergemålsloven § 9), and the service is not designed for young people. You may create only one account, for yourself, and the information you give us must be accurate.

Do not use the training and nutrition features if any of the situations described in Health and Safety apply to you.

What LOCKEDTFIN is

LOCKEDTFIN is a digital general-wellness service. It lets you:

• create an AI-generated illustration of a fitness direction you choose (a Future Form) from your own photo, with up to two refinements;
• receive a structured training and nutrition plan selected and scaled from reviewed templates using the values you provide;
• log workouts, meals, and weekly check-ins and see your real progress;
• use a text and voice AI coach that explains your plan and proposes changes for you to confirm.

LOCKEDTFIN does not provide medical advice, diagnosis, or treatment and is not a medical device. Plans and targets are general information and are not tailored by a health professional.

No guaranteed results

Future Form images and projected timelines are synthetic illustrations created by AI. They are not predictions, testimonials, or promises. Results depend on your body, health, circumstances, and effort, and many people will not look like their Future Form on the timeline shown or at all. We do not promise any weight loss, body change, or other outcome.

Your account

Keep your sign-in details secure and tell us promptly at [email protected] if you think someone else has accessed your account. You are responsible for activity under your account unless it happened without your fault.

Subscription, price, and payment

Some features require a paid subscription. We currently offer a monthly plan at NOK 299 per month and an annual plan at NOK 2,990 per year. Prices are total prices, including any value added tax (MVA) and all mandatory charges. The price, billing interval, renewal date, and total you will pay are shown before you confirm your order.

• Your subscription starts when your payment is confirmed and renews automatically for the same period at the then-current price until you cancel.
• Payment is taken in advance for each period by our payment provider, Stripe.
• A return from the checkout page does not by itself give access. Access starts when the payment provider confirms payment.

We may change the price of a subscription for a future period only with at least 30 days' notice by email before the change applies. You can cancel before the new price takes effect, and the old price applies until the end of the period you have already paid for.

The full rules on renewal, cancellation, reminders, and refunds are in Subscription and Right of Withdrawal.

Cancelling your subscription

You can cancel at any time, as easily as you subscribed: in the app under Membership, or by writing to [email protected]. Cancellation takes effect at the end of the current paid period, and you keep access until then. There is no binding period beyond the period you have paid for. We confirm your cancellation by email.

Right of withdrawal

As a consumer you have a 14-day right of withdrawal from the day the subscription contract is concluded, under the Norwegian Right of Withdrawal Act (angrerettloven). If you ask us to start the service immediately and then withdraw, you pay only a proportionate amount for the days you had access (angrerettloven § 26), and we refund the rest within 14 days. How to withdraw and a standard withdrawal form are in Subscription and Right of Withdrawal.

If something is wrong with the service

The service must correspond to what we have promised and to what you can reasonably expect (digitalytelsesloven §§ 7 to 10). If it does not, you may be entitled to have the fault corrected, a price reduction, termination, or compensation under digitalytelsesloven chapter 4. Contact [email protected] within a reasonable time after you discovered the problem.

Your photos and content

You keep all rights to the photos, notes, and other content you upload. You give us a limited, non-exclusive right to store, process, and display your content only to provide the service to you, including sending it to our processors as described in the Privacy Notice. This right ends when you delete the content or your account, except for copies we must keep by law.

You may upload only photos of yourself, taken with your consent, that you have the right to use. Do not upload photos of other people, of anyone under 18, nudity, or sexual content. Our automated safety checks may block such content.

Your Future Form images

As between you and us, you may use the Future Form images generated for you for your own personal, non-commercial purposes. AI-generated images may not be protected by copyright, and similar images may be generated for other people.

If you share a Future Form image, do not present it as a real photo or a real result. Keep it clearly labelled as AI-generated. Do not use it to mislead others, for example in before-and-after claims or advertising. Anyone who uses an altered body image in advertising in Norway must label it in accordance with markedsføringsloven § 2 and the regulations on labelling of retouched advertising.

Acceptable use

You must not:

• use the service to create images of anyone other than yourself or to impersonate anyone;
• attempt to generate sexual, intimate, degrading, or unlawful images;
• try to bypass safety checks, usage limits, or access controls, or interfere with the service or its security;
• copy, scrape, resell, or reverse engineer the service, except where the law allows it;
• use the AI coach to obtain medical, pharmaceutical, or dangerous advice.

AI features

The Future Form and the coach use AI models from third-party providers. AI output can be inaccurate, incomplete, or unexpected. The coach cannot change your plan without your confirmation, and it will refuse to give medical advice. Read more in AI Transparency.

Changes to the service

We develop the service continuously. We may change features for valid reasons such as safety, legal requirements, security, or product improvement, at no cost to you. If a change negatively affects your access or use in more than a minor way, we will notify you by email in reasonable time before it applies, and you may terminate the subscription free of charge within 30 days of the notice or the change, whichever is later, and receive a proportionate refund of any prepaid period (digitalytelsesloven §§ 41 and 42).

Suspension and termination by us

We may suspend or close an account if you materially breach these Terms, for example by uploading unlawful content or images of others, or if we are required to by law. Except in urgent cases, we will warn you and give you an opportunity to put things right first. If we close your account without you being at fault, we refund the unused part of any prepaid period.

Liability

We are responsible for providing the service with reasonable care and skill. We are not responsible for losses caused by circumstances beyond our control, by your own use of the service contrary to these Terms or the health and safety information, or for indirect losses, to the extent permitted by law. Nothing in these Terms limits our liability for personal injury caused by our negligence, for gross negligence or intent, or any liability that cannot be limited under mandatory law.

Your consumer rights

These Terms do not limit the rights you have under mandatory consumer law, including angrerettloven, digitalytelsesloven, and markedsføringsloven. If a clause conflicts with mandatory law, the law applies.

Changes to these Terms

We may update these Terms for valid reasons, such as changes in the law or in the service. We will tell you about material changes by email at least 30 days before they apply. If you do not accept the changes, you can cancel before they take effect. The version and effective date are shown at the top of this page.

Complaints and disputes

Contact us first at [email protected] and we will try to find a solution. If we cannot agree, you can ask Forbrukertilsynet to mediate, and the case can then be decided by the Norwegian Consumer Complaints Board (Forbrukerklageutvalget) under the Consumer Complaints Act (forbrukerklageloven). Read more at forbrukertilsynet.no.

These Terms are governed by Norwegian law. This does not deprive you of the protection of mandatory rules in the country where you live, or of your right to bring a case before the courts where you live.

Language

These Terms are available in Norwegian and English. If there is any difference between them, the Norwegian version applies.